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General terms and conditions of Sale

Last updated : 11 April 2023

Welcome to the website of Christèle Jacquemin | Photographer-Perfumer-Traveler (The "Site christelejacquemin.com" ; the "Site").

By placing an order on the Site christelejacquemin.com of products that are sold on the site, it will be deemed that you have read, understood and accepted the present general conditions of sale of products online. Please read them carefully and, if you are not satisfied with their content, we advise you to take contact with us before placing any order.

We may make changes to these General Conditions of Sale at any time. To know the date of the last update of these General Conditions of Sale, please refer to the top of the page. Each time that you order Products from us, the terms and Conditions of Sale in force at the date of the order will apply to the contract concluded between you and us. If we need to modify the present General Conditions of Sale and if that has a significant impact on your order, we will contact you to clarify the changes sufficiently in advance, and the procedure to follow to cancel the order if you are not satisfied.

About Christèle Jacquemin
All sales on the Site christelejacquemin.com are operated by Christèle Jacquemin registered in the trade Directory of Nimes under the number 853.727.113 RM 30, VAT number FR 44853727113 whose head office is located at 10 rue de la cabote 30190 Castelnau-Valence, France.

Eligibility
To make a purchase via the Website or to use any of the services or any of the features that we put at your disposal on the site, you will need to create an account. During your registration, you will need to provide us with information about you which includes your name, your phone number and your email address which must be accurate, current and complete in all respects. In the event of a change to the information provided during your registration, you will need to immediately update your online account. We may make changes to the registration terms and conditions at any time. In addition, when any order is placed, you will need to provide bank account details. You warrant the bank details provided upon ordering are valid and correct and that you are the person whose name appears on the submitted billing documents.

The purchase of products through the Site is strictly limited to persons who can lawfully enter into contracts on the Site in accordance with French law.

Pricing policy
The prices of our products are indicated in euros all taxes included (VAT and other taxes applicable on the date of the order), unless otherwise stated and excluding costs of processing and shipping.

In the event of order towards a country other than metropolitan France you are the importer of the products concerned. Customs duties or other local taxes or rights of importation are likely to be payable. These costs do not fall under the jurisdiction of the Site. They will be at your expense and are your sole responsibility, both in terms of declarations as of payments at the authorities and qualified organizations of your country. We advise you investigate about these aspects near your local authorities.

All the orders whatever their origin are payable in euros.

The Site reserves the right to modify its prices at any time, but the product will be charged on the basis of the rate in effect at the time of the validation of the order and subject to availability.

The products remain the property of Christèle Jacquemin until full payment of the price.

Attention : as soon as you take possession physically of the ordered products, the risk of loss or damage of products passes to you.

Availability
All goods are offered subject to availability. The rates as shown on our Website apply as long as the products are available or during any specified period. We will inform you as soon as possible if products you have ordered are not available.

Operating errors
You can modify any order as long as you have not clicked on the "place order" button (or equivalent) on the last page of the order process.

Confirmation and acceptance of your order
We will email you a confirmation order containing an order number. If we are unable to fulfill your order after you have confirmed, we will notify you by email or by phone. We will confirm acceptance of your order in an e-mail which will state that the products have been dispatched (" Dispatch Confirmation "). If you want to get information regarding your order, please write to us at the following address christele@christelejacquemin.com stating your order number. We may refuse your order if the product you want to buy is out of stock, if we have identified an error concerning an item or if we are not able to obtain authorisation for your payment.

Payment
Validating your order implies your obligation to pay the stated price. The payment of your purchases is made by credit card through the secure system Stripe. The amount is debited on you card while ordering.

Inspection
You must inspect the products upon receipt and check that everything that is mentioned on the delivery note is present. We will assume that you have accepted the order unless you notify us to the contrary (and you return the products in accordance with your right of withdrawal, or any other legal right).

Withdrawal

in Accordance with the provisions of article L. 121-21 of the French Consumer Code, you have a period of 14 days from the receipt of your products to exercise your right of retraction without having to justify reasons nor to pay penalty.

Returns have to be in their original condition (including packaging, accessories). In this context, your responsibility is engaged. Any damage to the product on this occasion may be such as to defeat the right of withdrawal.

In case of exercising the right of withdrawal, the Site christelejacquemin.com will reimburse the sums paid, within a period of 14 days following the notification of your request and through the same means of payment used when ordering.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In Accordance with the provisions of article L. 121-21-8 of the Consumer Code, the right of withdrawal does not apply to :

  • The provision of services fully completed before the end of the withdrawal period and the execution of which began after express prior agreement of the consumer, and expressly waiving his right of withdrawal.

  • The supply of goods made to the consumer's specifications or clearly personalized.

  • The supply of goods which, after having been delivered, and by their nature are mixed inseparably with other items ;

Delivery
The products are delivered to the delivery address indicated during the order process, within the time period shown on the validation page of the command.

In case of delayed shipment, an email will be sent to you informing you of the possible delay on the delivery date.

In accordance with the legal provisions, in case of delay in delivery, you have the possibility to cancel the order in the terms and conditions defined in article L 138-2 of the Code of the Consumption. If between the time you receive the product we will refund the costs of delivery in the terms of article L 138-3 of the French Consumer Code.

In the case of delivery by a carrier, the Site christelejacquemin.com can not be held responsible for late delivery due exclusively to the unavailability of the client after several proposals for appointment.

Warranty
All of our products have the legal guarantee of conformity and the warranty against hidden defects provided in articles 1641 and following of the civil Code. In the case of non-compliance of a product sold, it can be returned, exchanged or refunded.

All claims, requests for exchange or refund must be made by email within 30 days of delivery.

Products must be returned in the condition in which you received them, with all the elements (accessories, packaging, ...). The postage costs will be reimbursed on the basis of the invoiced price and the postage charges will be reimbursed on presentation of receipts. The provisions of this article do not prevent you from enjoying the right of withdrawal.

Responsibility
The products offered comply with French legislation in force. The responsibility of Christèle Jacquemin cannot be engaged in case of non-compliance of the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importation or use of the products that you intend to order.

Moreover, Christèle Jacquemin cannot be held responsible for any damages resulting from improper use of the products purchased.

Finally, the responsibility of Christèle Jacquemin cannot be held liable for all inconveniences or damages inherent to the use of the Internet network, in particular a rupture of service, external intrusion or presence of computer viruses.

Applicable law in case of litigation
The present conditions of sale are subject to French law. In case of dispute, the French courts will be only competent.

Intellectual property
All elements of the Site christelejacquemin.com are and remain the intellectual and exclusive property of Christèle Jacquemin. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site be it software, visual or sound. Any simple link or hypertext is strictly forbidden without the express written consent of Christèle Jacquemin.

Archival Evidence
Christèle Jacquemin archive purchase orders and invoices on a reliable and durable support constituting a copy faithful in accordance with the provisions of article 1348 of the civil Code.