Right of withdrawal and return of products
We hope that you are satisfied with your order. However, if you are not satisfied, you will find below a summary of your rights in the event that you wish to return a product to us. For more information, you can refer to the General Conditions of Sale.
Please follow the three steps described below to exercise your rights of withdrawal and return of products.
-1-
As a consumer, you have the right to cancel your order within 14 days of delivery of the products, entitling you to a refund. Please return your order to us with the completed returns form and the prepaid label that we will send you by email. Please ensure that you obtain proof of postage (as we cannot accept any liability for products lost in transit).
-2-
Returned products are subject to inspection. We will not be able to issue a full refund if the products show signs of mishandling or have been opened. In this case, we will notify you that a partial refund will be issued, unless you prefer that we return the product in question to you.
Your right to return items to us does not apply to products
- manufactured to your specifications
- which have been visibly personalized
- which, by their nature, cannot be returned or are likely to deteriorate or reach their expiry date quickly
-3-
We will refund the amounts owed to you (including delivery costs, up to the price of the returned products) as soon as possible. The refund will be made by the same means of payment used when ordering, within 14 days from the date on which we received the products (provided that you have returned the products to us within 14 days of delivery or following the date of notification of your right of withdrawal).
If you need more information regarding the return of your order you can send an email to christele@christelejacquemin.com specifying any useful information regarding your order in order to help us identify it.
The rights mentioned above are in addition to the other rights you have regarding the return of damaged, defective, or non-compliant products to your order. For more information, you can refer to our General Conditions of Sale.